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When will this happen? These cookies collect information about your browsing habits on this Website in order to make advertising both on this Website and other websites you subsequently visit relevant to you and your interests, to limit the number of times those adverts are served to you and to help measure the effectiveness of advertising campaigns. So, we have chosen not to avail of the UK Government’s furlough scheme

We have a range of services that can help you stay connected.We thank you for your support and patience.Get back to the things you've missed while following the Covid-19 safety guidelinesTips and advice on how to keep your business running, and keep posting, during the coronavirus crisisHere you'll find all the relevant details about our service.

Door to door mailings also include important communications from local government.

Keeping Britain connected through Covid-19. For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. I understand some of my mail delivery may be delayed? Making sure medical and pharmaceutical supplies continue to be delivered *existing postcode exceptions apply We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our My tracking message says it's been delivered but it hasn't beenThe delivery of parcels and letters has become even more crucial as a way of keeping the country together In fact, we have put even more resources in to keep delivering. Send parcels and mail to over 230 countries and territories with Royal Mail. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues. The delivery of parcels and letters is a way of keeping the country togetherWhatever the size of your business, see our business services and prices for sending parcels and letters

This change is effective April 17, 2020. The UK has been asked to stay at home. We made this temporary change to help ease the additional burden on our hard-working colleagues. Choose from a range of services based on price, security or speed.

To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a Our delivery operation is a key part of keeping the country moving. The Government has introduced measures to protect our most vulnerable groups, including those in residential care.

We appreciate your patience and support during this unprecedented period and thank you for your continuing business with Royal Mail. Getting medicine to you Coronavirus tests

We recognise that post is important to the elderly, particularly those away from their friends and families in care homes. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*. This will ensure your item is delivered securely rather than being left outside. While we continued to provide a letter delivery service from Monday to Friday as normal, we temporarily no longer delivered letters on a Saturday. Answers to frequently asked questions To help our customers during the early days of Covid-19, between Monday 6 April and Monday 31 August 2020, we temporarily extended the retention period to 30 calendar days, to give recipients longer to collect or have their item redelivered before returning items to the sender. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery … reception) rather than individual addresses within care homes from 19th March. More information about this change can be found in the Domestic section below or on product pages.

These changes will help to ensure the health, safety and wellbeing of our people and the vulnerable in society.local Customer Service Point opening hours hereAs a reminder, we can also redeliver your item(s) for free. Why? How we're keeping Britain connected They want to send it, many consumers want to receive it. In order to protect both our people and customers as much as possible, we are minimising contact during delivery. Protecting our staff and customers How we're working internationally We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. Therefore, to support the effort to keep the mail moving but prevent the spread of Coronavirus, we are making arrangements to deliver to a central point (e.g. Changes to our service Up-to-date information on the rest of the world Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. To protect the health and safety of our people and our customers, we’ve temporarily changed the opening times of our Customer Services Points in our local delivery offices. We are working with our partners across the globe to maintain services and provide regular updates. Whatever the size of your business, see our business services and prices for sending parcels and letters Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. Britons complain of post arriving up to a week late during coronavirus crisis... while Royal Mail increases price of 1st and 2nd class stamps Coronavirus sickness … Frequently asked questions

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